Refund policy

At Celeste Bleu, every piece is thoughtfully crafted using premium materials and carefully selected diamonds. We want you to shop with confidence and enjoy a seamless experience from purchase to delivery.

30-Day Peace of Mind Policy

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

Eligible Returns

Ready-to-ship jewelry may be eligible for return if:

• The return request is submitted within 30 days of delivery.

• The item is unworn, unused, and in its original condition.

• All original packaging, certificates, and accompanying materials are included.

• The item shows no signs of wear, damage, modification, or alteration.

Final Sale Items

Because engagement rings, wedding bands, and many of our jewelry pieces are handcrafted specifically for each customer, they are considered custom-made items and are therefore not eligible for return, exchange, or refund.

The following items are considered final sale:

• Engagement rings

• Wedding bands

• Made-to-order jewelry

• Custom-designed jewelry

• Personalized or engraved items

• Earrings (for hygiene reasons)

• Items that have been resized, modified, or altered after purchase

• Special order items

• Items marked as Final Sale, Clearance, or Non-Returnable

Return Authorization

All returns must be approved by Celeste Bleu prior to shipment. Unauthorized returns may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Our team will work with you to resolve the issue as quickly as possible.

Refund Processing

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Original shipping fees, duties, taxes, customs charges, and other non-refundable service fees are not eligible for refund.

Order Changes & Cancellations

As production begins shortly after an order is placed, requests for changes or cancellations must be submitted within 24 hours of purchase.

Once production has commenced, cancellations may not be possible.

Questions

If you have any questions regarding returns or exchanges, our Customer Care team is here to help.

Please contact us at customercare@celestebleu.com.